SM
Sara M
1 reviews | Active since Nov 2018
06 Feb 2026, 20:25
The service is unpro...
The service is unprofessional, ******, disgusting and a **** to the core
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Replies (2)SM
Sara M's updateReviewer Update
06 Feb 2026, 20:362 months after lodging a claim for my house, I still have not received any service from Nedbank. They want me to appoint a service provider to fix my house but they are not willing to pay the provider in case the claim costs more than the amount they offered. Why should I do that when I have been paying them for over 20 yrs and only claimed once for a burst geyser? What is their role if I cannot rely on them? they are a rip-off!!! One consultant after the the other but nothing is resolved
SM
Sara M's update06 Feb 2026, 20:36
Reviewer Update
2 months after lodging a claim for my house, I still have not received any service from Nedbank. They want me to appoint a service provider to fix my house but they are not willing to pay the provider in case the claim costs more than the amount they offered. Why should I do that when I have been paying them for over 20 yrs and only claimed once for a burst geyser? What is their role if I cannot rely on them? they are a rip-off!!! One consultant after the the other but nothing is resolved
SM
Sara M's updateReviewer Update
06 Feb 2026, 21:07They approved my claim and after that they rejected it saying internal assessors or something. I spent the recent festive seasons at home because my boundary wall collapsed and house roof started leaking after the terrible storm we had in Pretoria on the night of the 31st November. Now they are saying the wall which has been standing for over 40yrs, was built sub-standard, and before they can fix my ceiling I must start by fixing the roof myself!
I have been fighting them since December till now, which is 06th February 2026. To get feedback, I have to call them myself, and every consultant will come up with a story. In December they said its holidays and they have few contractors and they were currently deployed in Pretoria East.
I asked them what that had to do with me because I am paying them just like those rich people in the east of Pretoria and I expect service when I need it.
The whole of December 2025 I spent it in a house that was leaking, a yard that had no security and full of rubble, dirt, filth and no washing line! I told them I was sure if I was white, staying in Sandton, I would never had to spend Christmas in a house in that state! They would have fixed it. But unfortunately I am black, a woman and on top of that, in a township! So, my money carries no worth.
The last time I spoke to them was on Tuesday and I categorically informed them that I am rejecting their offer. They said they will send me a form to fill to indicate my decision. Guess what, I am still waiting for it, today, Friday the 06 of Feb.
Their complaints department is also just worthless and toothless, no response from them too. I am going to expose them till they do right by me. I will even go to X/Twitter, call radio 702, or whatever I need to.
I have been fighting them since December till now, which is 06th February 2026. To get feedback, I have to call them myself, and every consultant will come up with a story. In December they said its holidays and they have few contractors and they were currently deployed in Pretoria East.
I asked them what that had to do with me because I am paying them just like those rich people in the east of Pretoria and I expect service when I need it.
The whole of December 2025 I spent it in a house that was leaking, a yard that had no security and full of rubble, dirt, filth and no washing line! I told them I was sure if I was white, staying in Sandton, I would never had to spend Christmas in a house in that state! They would have fixed it. But unfortunately I am black, a woman and on top of that, in a township! So, my money carries no worth.
The last time I spoke to them was on Tuesday and I categorically informed them that I am rejecting their offer. They said they will send me a form to fill to indicate my decision. Guess what, I am still waiting for it, today, Friday the 06 of Feb.
Their complaints department is also just worthless and toothless, no response from them too. I am going to expose them till they do right by me. I will even go to X/Twitter, call radio 702, or whatever I need to.
SM
Sara M's update06 Feb 2026, 21:07
Reviewer Update
They approved my claim and after that they rejected it saying internal assessors or something. I spent the recent festive seasons at home because my boundary wall collapsed and house roof started leaking after the terrible storm we had in Pretoria on the night of the 31st November. Now they are saying the wall which has been standing for over 40yrs, was built sub-standard, and before they can fix my ceiling I must start by fixing the roof myself!
I have been fighting them since December till now, which is 06th February 2026. To get feedback, I have to call them myself, and every consultant will come up with a story. In December they said its holidays and they have few contractors and they were currently deployed in Pretoria East.
I asked them what that had to do with me because I am paying them just like those rich people in the east of Pretoria and I expect service when I need it.
The whole of December 2025 I spent it in a house that was leaking, a yard that had no security and full of rubble, dirt, filth and no washing line! I told them I was sure if I was white, staying in Sandton, I would never had to spend Christmas in a house in that state! They would have fixed it. But unfortunately I am black, a woman and on top of that, in a township! So, my money carries no worth.
The last time I spoke to them was on Tuesday and I categorically informed them that I am rejecting their offer. They said they will send me a form to fill to indicate my decision. Guess what, I am still waiting for it, today, Friday the 06 of Feb.
Their complaints department is also just worthless and toothless, no response from them too. I am going to expose them till they do right by me. I will even go to X/Twitter, call radio 702, or whatever I need to.
I have been fighting them since December till now, which is 06th February 2026. To get feedback, I have to call them myself, and every consultant will come up with a story. In December they said its holidays and they have few contractors and they were currently deployed in Pretoria East.
I asked them what that had to do with me because I am paying them just like those rich people in the east of Pretoria and I expect service when I need it.
The whole of December 2025 I spent it in a house that was leaking, a yard that had no security and full of rubble, dirt, filth and no washing line! I told them I was sure if I was white, staying in Sandton, I would never had to spend Christmas in a house in that state! They would have fixed it. But unfortunately I am black, a woman and on top of that, in a township! So, my money carries no worth.
The last time I spoke to them was on Tuesday and I categorically informed them that I am rejecting their offer. They said they will send me a form to fill to indicate my decision. Guess what, I am still waiting for it, today, Friday the 06 of Feb.
Their complaints department is also just worthless and toothless, no response from them too. I am going to expose them till they do right by me. I will even go to X/Twitter, call radio 702, or whatever I need to.