The same service in another province

I have been banking with Nedbank for over 3 years, and previously lived in Durban, going to the Nedbank on a Saturday morning took nothing less than 2 hours and you have a branch manager who walks and turns. On Saturday the 3rd of October i visited the nedbank at randpark ridge, and asked the lady at enquiries after waiting in the que for 30 minutes to update my details so i could use my Internet banking again, she never asked a single question, when i asked her if I would be able to use my internet banking she said yes like she did me a favour...and on Sunday it still hasnt been updated. The call centre asks to verify all details so i am very unsure as to why they cant do it over the phone. <br> In desperate need to change my bank....that may take a week it is nedbank afterall