1 reviews | Active since Mar 2009
The rudest incompotent staff working at Nedbank personal loans
<p>I made an arrangement with Nedbank to pay off my personal loan account. I sticked to the amount every month. I even receive a message to say thank you for sticking to the arrangement. (Mon 10 Oct. 15:36) Reading "Nedbank Personal Loans would like to thank you for keeping to your arrangement.</p> <p>The past two days i received a message reading. URGENT NOTICE: We have not received payment for more than 3 months on your Nedbank Personal Loan. </p> <p>When I phoned them yesturday they confirmed that they did recieve the arranged amount. And they will listen to my "conversation" where i arranged the repayment.</p> <p>After todays message I phoned again costing me money every time and the gentleman was very rude. I told him that i did phone yesturday and why do i receive this message again if they confirmed that they did receive the money every month. When i asked him the amount due he gave me a different amount from what the lady told me yesturday. When I told him that is not the amount that she gave me yesturday, i was rudely transferred to another person to request a statement. I gave her all the details and they hanged up on me.</p> <p> </p> <p>PLEASE DONT USE NEDBANK PERSONAL LOANS</p> <p> </p> <p> </p> <p> </p>
Dear Madelein,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Madelein,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Although Nedbank - Cody - came back to me with promises that this matter will be resolved and that i will not get any more notices about the non payment of three months. After three more notices I did contact Cody again, and she promised again that it will be resolved. I still get a notice saying that i did not pay for three months every day including saturdays. Wondering if the staff are not able to work the system?
Although Nedbank - Cody - came back to me with promises that this matter will be resolved and that i will not get any more notices about the non payment of three months. After three more notices I did contact Cody again, and she promised again that it will be resolved. I still get a notice saying that i did not pay for three months every day including saturdays. Wondering if the staff are not able to work the system?