THE RUDEST CUSTOMER CARE EXPERIENCE I'VE EVER HAD

<p>My account gets double debited, despite payment arrangements made with the collections department, for arrears that I wasnt even aware of from AUGUST of last year. </p> <p> </p> <p>I call into the personal loan department to find out what's going on. Only to be told that the collections lady made a mistake by making arrangements because it was too late [ Im not sure how I was expected to know this]</p> <p> </p> <p>Called into the Personal Loan help center only to be met by a very rude gentleman : Itumeleng Nkhasi. Who wouldnt even try to answer my questions, kept cutting me short. To the point that I even had to ask him why he was being so RUDE.. he continued saying " What more was it that I wanted to know,a s he had already answered my questions" bear in mind, I wasnt done. The ultimate was when he ask whether I am done? Coz he has other people waiting for him to call? I asked him that from August, how come they didnt call me. He responded in saying that a call was made to me on the 3rd of January 2017! 5 months later </p> <p>Unless I am wrong, Is this how your Personal Loan staff are meant to treat us as your clients? Is it the Modus Operandi? </p> <p>Im very disapointed in this gentleman, And you too NEDBANK </p>