the right person isnt available

Nedbank prides themselves in quick turn around times<br> why is it then that if 1 person in the northgate branch goes on training THAT THE ENTIRE HOME LOANS DEPARTMENT COMES TO A STAND STILL??????<br> an application was submitted on Tuesday, the banker went on training till Friday.... no phone call for the valuation yet??<br> What does the add say... get an answer even on a sunday... well i think northgate is dropping the ball here!! THERE ARE PLENTY OF OTHER BANKS.... NEDBANK WAS 1ST CHOICE BUT YOU ARE MOVING DOWN THE LIST AT AN ALARMING RATE