the poorest help you will get

i have set up a recurring payment which went off on the 27/06/2019 03:20, subsequently to my surprise this same transaction of off again on the 04/07/2019 at 02:20 in the morning. I cannot understand why when I call into the call centre I must answer almost 10 questions to verify myself when in the past they just send an authentication to my phone. the call centre is not help as I am typing this review I have been on hold since 07:52 it now being 08:13 I got cut off after I was told I would be transferred to the forensic department for investigation. I cannot express how disappointed I am in this bank and its service, I cannot understand how you can put someone on hold and just let them on hold in excess of 15min with no advise of weather you are busy with my query of any sort.

it is a sad that I now after more than a decade I can honestly say I want to move everything I have with Nedbank to another bank. I cant even get a straight answer with regards to when my query will be resolved, where do we draw the line a customers for such bad service the outlook for my future business with Nedbank is ********** to say the least. if you are looking to join just make sure you make sure you can handle the disappointment these people can give you when something is clearly wrong on their side.

I WANT MY MONEY BACK NEDBANK - BETTER SEE THAT I GET IT BACK YOU HAVE 5 DAYS AND THEM IM OFF TO THE OMBUD, AND I DONT MIND PAYING R1000 FOR MY R600 BECAUSE YOU CLEARLY DONT UNDERSTAND THE REPUTATION RISK YOU ARE RUNNING HERE.