kK
kutlwanoah K

1 reviews | Active since Oct 2016

12 Dec 2016, 13:30

The most useless bank in South Africa - Nedbank!

<p>I have had it with Nedbank South Africa! This is by far the worst bank I have ever had the displeasure of dealing with. I have a loan with the bank, I paid my instalments on time as agreed. Then for a couple of months Nedbank would deduct the instalment and at random times of the months they would deduct another amount (usually similar to the instalment). When I called for reversal of the funds, I was transferred from pillar to post, wasting airtime that they never pay me back for, only to be told that the money will be reversed in 3 to 7 days. What kind of nonsense is this!!! The bank takes money unauthorised then instead of immediately returning it they tell me that I must wait for 3 to 7 days!!! Never mind that I have expenses and have to get to work!</p> <p>The cherry on top is just last week Friday, they took all the money that was in my account, I have paid my instalment as arranged, so they were not authorised to take the money that they took. I was stuck without transport money or money to purchase other necessities. I went to the bank branch in Sandton City and received no help whatsoever. I was referred to the call centre which again told me 3 to 7 days. How am I supposed to get to work Nedbank????</p> <p>Nedbank is a useless and very inefficient bank with an equally useless call centre. I would advise anyone who can leave the bank to do so now before this happens to you! In the meantime I will be seeking assistance from the banking ombud.</p>

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Replies (1)
Nedbank
Nedbank's reply12 Dec 2016, 14:57
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team