THE most inefficient call centre

Nedbank has undoubtedly the most inefficient call center you will ever have the displeasure of interacting with. You will never get through to the correct area on your first call. Sadly the only option is to hang up and call again as the redirecting leaves you waiting for minutes on end with no joy.

Why does your initial point of contact ask about the nature of the call? It adds ZERO value to the service and is just a waste of time. Not like they pass this information onto the area that you're looking for. All this before you even get to discuss the real issue!!!