the most disgusting service, this bank is not for its customers at all, and they show it to you in yiour face

i just moved to Nedbank 3 months ago, and it has been the most awful experience in all my banking experience of over 18 years, ive not been so disappointed and unhappy with a bank institution, as i am with Nedbank

It first started with my kids bank accounts and bank cards were all a mess, their bank cards were received with no card pins,

Then it was my banking app, I’ve never been able to use it, and haven’t been able to transact, or even deposit money at least into my kids bank accounts, the reason is always because I haven’t been fully verified, even though I’ve been into the branches 5-6 times to verify and complete fica

Then my bank cards were all a mess, I received 5 different cards with different surnames for my personal account, call centre and branches kept saying I need to Fica under my ****en surname, then in the last month I had to Fica under my married surname because I recently got married, I have my original marriage certificate, they said they cant use that they need the computerised copy which I have not received as yet

I’ve been to Clearwater branch and the branch on Goldman street in Florida, called in to the call centre and the response is all the same, no one can help me, call centre refers me to branch and branch says they’ve done their part theres nothing they can do.

Why am I not able to get assistance at any level

Now I go to fill petrol and my card declines, try to withdraw money and my card declines, its month end and pay day, I need to buy electricity, and food for my kids, I have some serious commitments and cannot do anything as I am unable to access my own hard earned cash, that nedbank think they can just hold from me,

Nedbank has blocked my account even though i have been into 2 branches multiple times to sort out my FICA