The magical disappearing cards

On the 16th of January I was contacted by Mosibudi Magwaza regarding an account migration and subsequently receiving new cards. Now the account migration was supposed to take +/- a month. After March 12th I was calling regarding where my cards are and when I will be receiving them, I was told to give it two weeks, the cards will be at The Glen. Great! Two weeks later, still no cards, I was then told that the cards were currently in the 'back office' being 'actived', give it a week... Still no cards. Yesterday I was called by Nedbank, asking me why I hadn't been using my AMEX... The one I don't have? I was promised an e-mail response as to where my cards are before COB... No e-mail! Today I phoned again, spoke to Phindi the supervisor... She informed me, as did the agent before her, that my cards were NEVER ORDERED! So I have been misled, and still don't have my cards! I was then told to 'please give Nedbank two weeks to get me my cards'. After waiting this long and being lead around the mulberry bush... Honestly, this service is ridiculous. I have been a customer with Nedbank for over 15 years and I have NOT ONCE had a smooth experience with getting new cards. This is, however, the first time I have been so blatantly **** to. The Reference for my new cards is ***... It would be so great if someone from Nedbank can actually make sure that these cards are made and delivered for a change. Even better if I don't need to wait another two weeks after Nedbank already dropped the ball! Do better.