The longest wait ever experience

I recently had to go to the Nedbank branch in the Grove to provide some documentation for a loan application. Besides for the personal loans consultant who kept saying that they cannot confirm employment if our company does not have landlines and the equipment that is needed to sign the application documentation that keeps failing intermittently, I spent two hours waiting to be assisted.

Granted, with failing equipment, I now understand why it takes him two hours or more to assist someone. However I spent two hours in the branch waiting to be assisted on Friday and again this past Tuesday which resulted in me actually having to had put in leave at work because I was gone for a whole working day.

This branch really should improve their processes or get more staff or something because this bad experience almost over shadows the great experience I had with the correspondence staff at Nedbank.