The invisible Nedbank Building Loan Department

I am beyond frustrated with the Nedbank Building Loan department. This department is impossible to contact—not even Nedbank’s internal staff or contact centres can reach them. It’s shocking that a department of such importance operates in such complete isolation.

I’ve been trying to get assistance from this department for 12 months, and to date, I’ve had absolutely no success. Emails go unanswered, and their phone lines are perpetually unresponsive. It’s as if this department doesn’t actually exist—they don’t even have physical offices where one can seek help.

I’m in disbelief that Nedbank allows such a dysfunctional system to persist. How is it acceptable for a major financial institution to operate in such silos, leaving clients like me completely stranded? This has been one of the worst service experiences I’ve ever encountered.

I sincerely hope this review gets some attention and prompts action because this situation is entirely unacceptable.