the horror at nedbank

Nedbank has seriously made my life miserable. I was requested to fica by the 18th of October and I went to the grove branch and was informed all is done and across all my account a they share one platform (sic) on the 12th but lo and behold my accounts were frozen on the 20th. From the 22nd of October I have been calling and referred to lifestyle banking and then back to the branch and I went on the 28th worried about my debit orders and payments (and by then it was too late to make arrangements to switch all my debit orders, which wasn't necessary in the first place). The account was active for one day, called the branch again active for one day and now the account is waiting activation and my debit orders are bouncing because I can not make any transfer or receive payments. Can I sue for emotional and financial distress??? I am told one thing after the other and escalation after escalation for two weeks *** is that??