The Disappointed Customer

I am extremely disappointed with the level of service I have received regarding my Greenbacks inquiry, reference ***.

It's been a week since I reported the missing points via the money app, and I have received zero feedback. It is frustrating to see that Nedbank has the capacity to instantly deduct points for duplicate transactions, yet fails to provide any support when the error is on the banks side. I expect a higher standard of communication and a faster turnaround time from a bank of this stature. Please can I have this issue resolved asap