The decline of a bank - stay away from Nedbank if you can

We have all our private and business accounts with Nedbank and they have progressed from a once good bank for small and medium businesses to an absolute useless entity. Call Centre: *********** staff without training. Hours on the phone listening to their self praises which are absolute lies in reality. We tried for weeks to reach a branch or even the office of our so-called "personal banker" (big word...wait for it...), you always end up at the same *********** "helpline". Even our personal banker (quote) said: I know, the call centre is useless...

So-called "personal banker" plus assistent: Never available. Always stressed, overloaded with work, unresponsive

Technical and account queries: Some outstanding for more than 8 months, no solution, just blablabla...some not even acknowledged....

Tried to get an exchange rate this morning, after 3 hrs. (!) listening to music and self praise I gave up. Nedbank global cannot help, they refer you to the branch, the branch will get you to the useless call centre again, a vicious circle designed to keep service requesting customers away....

This incompetence and inability to contact anybody at Nedbank if you have a problem seems to apply meanwhile to every corner of this failed entity. We are thinking of taking our accounts away from them after 25 years because we are simply not prepared to spend our time, money and energy on a bank that boasts itself with their non-exisiting service while maximising their profits..