The death of me

I had tried to apply for a personal loan on the 10/08/21. Nedbank had technical errors as i tried to apply until I give up. When I woke around 07:00 in the morning the loan was approved but not the amount I app**** for. I called the nedbank customer care and I was told to settle the loan then they will close it and I will re apply that how they made it seem so simple and it should take up to 21 hours. A day later I call again now they can see my payment but only on my current account not on the loan account and once all get cleared now it will take 3 -5 working day for an account closure. Sadly I cannot even apply with other banks because it shows I have a new loan with Nedbank. FYI this was not a pleasure loan it was a loan to pay rent for our new place. As where we stay our child is getting abused and we were suppose to move is in like yesterday. Thank to Nedbank my child will either have to take another 3 - 5 working days or being taken away from me by the social workers. If this issue cold wait that long that I would have just waited for my next salary. Sadly they even told me I cannot even re apply until the loan account is closed.