The Branch that is killing the nedbank brand

We visited Nedbank Uitenhage on 03/12/2015 where we were assisted by a lady named Melissa. After standing in the queue, Melissa confirmed that she cannot perform the transaction and that we needed to go to another queue. Upset by this, we stood in the queue again only to be told that we must go back to the same queue as this transaction is done there. We advised that we have been in that queue and cannot be expected to queue for the 3rd time and Engelbrecht's response to that was that's unfortunate as we have to stand in the queue AGAIN. we requested the Branch Manager to which we were told he resigned and that they have an acting branch manager. The acting manager also confirmed that this transaction is done at tellers and that we needed to go there. Upset, we went back to Melissa who only then assisted us - or so we thought. She did not know the difference from A to Z and after numerous struggles with her, she requested her team leader for help. The advised that due to the account not being opened in Uitenhage, they could not assist us. To cut a very long story short, 5 hours were spent in the branch and we left without being assisted. ***********, Pathetic and a disgrace