The bank that keeps on disapointing!

Six months it took to get a new card internationally. After the bank sent me on month long goose chaises, they finally did what they consistently denied being able to do, they sent me a card overseas. Now I'm asking for information on how Nedbank can charge me exorbitant international fees when there is no agreement made between me and the bank on these costs. It's been a month and again it's the same old game, multiple phone calls, multiple people, multiple excuses and no people willing to take responsibility and do their job: help customers with their enquiries. Ruben Campbell (***7), i hold you responsible for blocking my enquiry, i gave u the opportunity to pass me along to somebody else so that I can get answers, u assured me u would get back to me twice now. U (along with a long list of people) are the reason I have no faith in Nedbank. Every person I meet i tell to never EVER use Nedbank - the most thieving, *********** bank I've used in 4 countries. Prove me wrong Nedbank.