AM
Asenath M

1 reviews | Active since Jul 2016

28 Jul 2016, 14:28

The absolute worst service ever!!! I regret opening an account with Nedbank

<p>I have never received such bad service up until I opened an account with Nedank.</p> <p> </p> <p>Firstly this account that I opened is less than 3 weeks old. I logged on to my online banking to find that my bank balance is restricted. I called the bank and kept on being redirected over 7 times. I finally spoke to Lebo who was the only person who assisted me well, she unrestricted my account so that I can transfer the money out. While I was in the process of transferring the money out R960.75 just vanished from my account and was listed as a debit, which I cant understand as this is a brand new account that has no debit orders running off this account. When I called the call centre I get told to wait until tomorrow which is ridiculous I can't keep being sent back and forth, can someone action this immediately!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply28 Jul 2016, 14:52
Official

DearAsenath,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team