DD
Dolores D

1 reviews | Active since Jul 2013

17 Jul 2015, 17:50

Thanks to ***le Bates, Nedbank

A few months ago there were two amounts deducted from my account by a ***** supplier. I attempted unsuccessfully to have this reversed via Nedbank call centre. I posted a complaint on HelloPeter. The matter was taken up by ***le Bates, Client Service Support Manager. The deductions were reversed. She monitored my account for the next three months to make sure there were no further similar deductions. She kept in communication with me letting me know that my account was being monitored for security. Excellent service that was and is greatly appreciated. Thank you.

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Replies (1)
Nedbank
Nedbank's reply18 Jul 2015, 08:31
Official
Hello DDonovan,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team