Thanks for ruining my Valentines Day

I ordered 12 red roses to be delivered to my Fiance's office. As per my order receipt delivery was scheduled for Friday 13 February. This morning I logged in to my rewards account to check the progress of my order but I kept getting an error message so I phoned the call centre. I spoke to a Nicole in the platinum department and she argued with me that delivery is only scheduled for Saturday the 14th and that this was advertised on the website. Bull!!! My order receipt confirms the delivery date as the 13th. She then said that she would send a message to the rewards department to \see what they can do but she cannot promise anything". I then phoned Netflorist directly and after about 30 minutes they found the order on their system. The order was scheduled for the 13th and had already left for delivery at 07h30. So thanks Nicole for making me stress and sit on the phone for an hour in total unnecessarily. She phoned me back this afternoon to tell me that delivery was for today but no apology for the wrong info earlier. It is now 16h15 and the roses have not arrived. My fianc? has already left the office so please cancel my order and refund me my 12000 points! Disgusted! Thanks.<br> """