RB
Raj B

1 reviews | Active since Feb 2015

15 Jun 2015, 13:00

Thanks and Appreciation

I would like to place on record my sincere thanks and appreciation to Thiru from the Card Division, who called me and sorted out the problem that I had with regard to my credit card. After reporting the issue on Hello Peter, that same afternoon I received an e-mail from Nedbank stating that the matter was under investigation. The next morning, Thiru called and informed me that the problem was resolved, much to my satisfaction. Thank you Thiru and Merilynn Peters for your prompt response, and excellent customer service. I will definitely continue doing business with Nedbank.

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Replies (1)
Nedbank
Nedbank's reply15 Jun 2015, 13:56
Official
Hello RPB1410,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team