Thank you Millicent-Nedbank

On the beginning of February I went into Nedbank Worcester and was assisted to call their call centre to change the banking details for the debit order on my home loan. I was given a reference number and the friendly consultant at Nedbank, Worcester, took the phone and assisted us. She was very professional and friendly. Yesterday I received a sms from Nedbank stating that they have not received any payment towards my home loan. This means, that clearly the person that I only have an employee number for, has not updated their system with new debit date and bank account number. I called yesterday 11/02/2020 at 1**** and was assisted by the friendly Millicent who eased my nerves by doing what supposed to be done in the first place. Millicent was prompt, friendly and had excellent customer service s****s. Nedbank should give her a gold star for her diligence and honesty when she said she could see there was a note added to my file but no changes were made. Thank you Millicent.