Thank you Luyanda Biyela (Contact Centre, Professional Banking)

Reference: Reversal in credit card hold {***} {***} {***} To Luyanda Biyela (Contact Centre, Professional Banking)

I want to thank you for the great service and professionalism. You were the only person, from the three people that contacted me at Nedbank, who was able to confirm that I have a pending amount of R2888 being held back by Nedbank on my credit card.

It appears that the other contact centre agents were clueless and clearly unable to use the Nedbank system correctly. I appreciate that you are technically competent. Most importantly, you took the time to call me back as you were aware of the incorrect communication I was receiving from your colleagues.

On another note, I am supposed to have a dedicated banker, and she was AWOL in this entire process. She literally passed me over to the email team, and I am glad that you picked up my query.

Well done :). I will be sure to send my compliments to your team leader.