thank you - it took a while but you came through

And THAT is why I am loyal to Nedbank for over 30 years. No bank or any other client service orientated business is 100% perfect all the time however Nedbank ALWAYS finds a very good solution to a client's problem. Ref: *** - There was an issue processing a new personal loan application and due to a bug in Nedbank's IT system (my opinion only of course) it took almost 2 weeks to resolve my query. Having said that Geoff Hirst from Nedbank Complaints Division and Thelma at Nedbank Eastgate were persistent and dogged in sorting out this query. Thank you both very much. It's great to see that excellent service still exists.