THANK YOU FOR THE EXPERIENCE

ok so where do I start - used to be a private client and i closed that account because that was like why you even here kind of vibe i was getting from you guys got credit card always paid on time then one month i paid end of the month how was i too know of a billing cycle if no education was done - disputed that even went as far as logging a complaint (that was closed without even educating or informing me how it was resolved) - glad to know thats your internal processess dealing with complaints - anyway fast forward i called in Jan said i cant keep going to branch its risk and its annoying to deposit money please debit my account anyway she didnt do that - then i called again in feb asked whats happening they said i must send my banking details - the lady then also showed me notes on the dialler i requested ABO/APO but it was not actioned in Jan - then she came with stories they need to call me to set it up - I asked her to esclate the issue of last year she didnt even get feedback ( so even your internal stuff dont even get assisted BTW) fast forward to today i get calls that now im in arrears - i ask why i sent my stuff no theres no debit order set up blah blah story from you guys i made an arragnment never made a fuss and said set it up for me please again promisd they would call me back ( received call late at nightlady doesnt even say where shes from or which dept specifically{could be ***** i said so late} ok today another woman calls tells me im in arrears i said ok but i already said you must debit the arrears the 20th - she says thats not set up so i say what you mean i made an arranment and even referred to the conversation ( rude woman with an attitude i may add) she says no i must go to the branch and jsut make the payment that i wouldnt have this problem. Now its a different story again from someone.( my question is where is the consistency?customer service? is there no SLA? is there no process you guys have) anyway im glad you have shown me that its better to move just like how i left your private banking service and thanks for effecting my credit score