1 reviews | Active since May 2011
Thank you awesome service
<p>Thank you Nedbank for making life so convenient and effortless. i tried obtaining a statement from my internet banking, but am getting a techinical error, i can do other transactions but obtain a statement which is needed. Wait i didnt think of the other option, i could go to the bak, that is so much more appealing, that is why we have internet banking hey.... secondly i have been trying to redeem my greenback points earned to purchase certian items from the site. I have been trying for over a week, it keeps giving me an error, cannot validate supplier code. This is not just for one item or not happened just one time. I did call the call centre on ***to seek assistance, explained my problem to a consultant who then put me through to someone that can only assist with login queries, he advised that he will transfer me back to the swithcboard and i should ask to be put through to someone whom could help me with me query. Really after explaining to 2 ppl they still get it wrong... wow now thats customer service... ur greenbacks site is all up the pole, i cant order what i would prefer as i keeping getting that stupid erro, could not validate supplier code, even though ur stite show there is stock of the item. its so user friendly and mindblowing hence i resorted to social media to share this wonderful experince.</p> <p>Now i guess i must inconvience myself to go to a branch even though i have internet banking yet cant print a statement i require and as for your Greenbacks... wow i seriousluy have no words to describe my experience....</p>
Dear Ashin,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Ashin,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
