Thank you

I have had really bad experiences with banks in the past and this is the reason I have decided to change my accounts to Nedbank. At first I wasn't positive but they have turned this around. The branch consultant Veronica has been sufficient and has kept me up to date all the time. As an ex bank employee from another bank I am difficult and expect certain standards which she lived up too. Thank you very much. After collecting my cards today the consultant at the branch didn't activate my cards. This was a huge problem as I've cancelled all my cards with my other bank and needed to pay my medical aid ASAP. The call centre agent (sorry I didn't get her name) helped me to link my credit card to my profile but couldn't activate my cards. This really upset me and I'm sorry I was rude, however she didn't leave it there. She took responsibility and had Mpumi phone me 2min later to get my cards activated. I want to say thank you to the 3 of you as your service has been exceptional. I do expect bumps in the future as this is banking, however I do believe and hope that this type of service will continue to resolve any issues. You guys rock!!!