Terribly Service

Absolutely horrible, unprofessional service from the apparent branch manager who shouted at me while activating my new debit card. Upon arrival she was the only bank employee busy there and she was playing with her phone and looked disturbed when I approached her to get her attention to help me. (There was no other clients waiting in line at the bank) I'm elderly and have a hearing problem, when I asked her politely to speak a bit louder because I have a hearing impairment and couldn't understand her - to which she began to raise her voice and yell at me for no apparent reason. I'm assuming she was upset because I interrupted her time on her phone. She is incredibly rude. Absolutely would not recommend and this woman is not worthy of her job if she yells at clients when all they're asking for is to be advised or helped.

This incident happened on 25th January 2025 at 9 o'clock. If some bank official or senior in charge in authority could please access the camera footage to see the incident and proceed to correct this rude woman's behavior and train her to be more professional towards clients, especially eldery clients - that would highly be appreciated as I would not like the incident to be repeated towards any future clients of nedbank in strand. This elderly abuse is not acceptable, but it's supposedly acceptable at Nedbank? Nedbank Strand CBD, please LOOK at all your negative reviews and take action accordingly!