Terrible unprofessional service from MFC

I am very upset at the way the staff speaks with people here and I work for a Contact Centre that deals with CS work. I have been speaking with a person by the name of Priseldene Boaz who just emailed me as if I was incompetant or dumb. Verbal slurs with Bold writing and highlighted with repeating the same thing on the emails. I asked her what are my rights regarding the court order and she then said that she will be sending a guy in 4 days to collect the vehicle and I would have to sign the vehicle over and it's called a volunteer surrender, I then said that this means I am volunteering and she said exactly you have to sign it and give the car back. I only needed 8 days more to pay this off and I was refused. She also spoke rudely to me. She said if I refuse then I would end up owing 15k to the bank.