Terrible, Unprofessional Service!!!
Good day,
I called your call centre this afternoon roughly between 16:30 and 17:00 in connection with an unauthorised deduction from ********** 446.
The call centre agent didn’t even ask me for my name or any account details. He plainly refused to assist me as it was past 3:30 / 4 and that no refunds were allowed after this time.
I then advised the call centre agent that I did not make provision for this extra amount to go off and requested assistance. He plainly refused again and I then requested to speak to a manager.
I waited for 8mins + on hold without a response, so I hung up! Not even a call back! I feel this is highly unprofessional service!
Many thanks.
Dear Hamilton
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Hamilton
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team