Terrible Terrible service

I called the bank this morning to request a new bank card for american express and my shopper card as they expired end Nov

I just went to spar to buy groceries and my normal bank card was declined saying at the teller card suspended

When I called the bank now to enquiry as to why I cannot use my normal bank account that has nothing to do with my other card- american express or shopper card, that has expired and that I ordered to collect after 5 days,, I was told my account normal account is CLOSED

HOW, now I need to go to the bank to Fica, open a new bank account or what ever they cannot help me and I need to take off from work TWICE, one to sort this problem out and SECOND time to collect my new American express and shopper card...

They made the mistake, cannot help me,,, am left without money and it is Saturday after 12????!!!!!!!!...

What now!!!!!!!!!!!!!!!!!!