Terrible telephone Etiquette

I enquired about the professional banking product via the call centre yesterday and was told a relationship banker will call me<br> <br> I however missed the call earlier today and called back the PTA North branch ***<br> <br> Conversation goes, <br> Me - Hi, I received a call from this number regarding the professional banking product<br> Rude Lady(Nedbank) - Who do you to speak to, this is Nedbank, we have 25 people working here ,if it is urgent they will call you<br> <br> Really....that type of service in this day and age.<br> Keep your apologies,All I want to know is what the branch manager is doing to rectify this terrible behaviour.<br> I feel embarrassed to be associated with this bank, utterly disgusted.<br> <br>