Terrible, slow, sloppy service

From the day I sent all my paperwork to the consultant, 8 days passed before my financing application to be approved (this is the second vehicle Nedbank have financed for me - the first was last year through the PE branch who were very prompt & helpful).<br> After e-mailing my documentation, I called after 3 working days to ask whether paperwork was received. The consultant was away sick & seemingly did not arrange for somebody else to continue the application. I corresponded with another consultant (who didn't even know what vehicle I requested financing for despite the quote for the vehicle attached).<br> Another few days passed when I again phoned & finally managed to speak with the original consultant. No apology was given, instead she told me she'd been sick for a week.<br> When the application was eventually approved (8 days later), I received the contract to sign which still had my old address on (completely new details were submitted with my new application after having moved from Jeffreys Bay to Mooi River). Not only can they apparently not capture details from an application form, they show no loyalty to their clients & no regard for prompt service or correspondence. Never again!