Terrible services

Item: Nedbank
Rating: 1
Author: TRACY J

NEDBANK deducted an amount from my account which was not.agreed on and then a date before the agreed date as stipulate on the home loan agreement. No one contacted me to make any arrangements this is unacceptable. I want my money back in my account

Helpful (0)

Replies (3)

Nedbank's replyOfficial

25 Jun 2019, 14:52

Dear Tracy

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support

Best regards,

Nedbank's reply25 Jun 2019, 14:52

Official

Dear Tracy

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support

Best regards,

TRACY J's updateReviewer Update

26 Jun 2019, 15:18

When you dont get any reply on your complaint what does the code of banking state with regards to fair banking practices?

TRACY J's update26 Jun 2019, 15:18

Reviewer Update

When you dont get any reply on your complaint what does the code of banking state with regards to fair banking practices?

Nedbank's replyOfficial

26 Jun 2019, 15:31

Kindly note that the bank has 21 days to provide you with feedback on a complaint failing which you can take the matter up with the Banking Ombudsman.
Regards
Client Service Support

Best regards,

Nedbank's reply26 Jun 2019, 15:31

Official

Kindly note that the bank has 21 days to provide you with feedback on a complaint failing which you can take the matter up with the Banking Ombudsman.
Regards
Client Service Support

Best regards,