1 reviews | Active since Aug 2010
Terrible services
<p>I went to Nedbank on friday to open a personal loan. I have given them all the document that was needed and i ask the lady that was helping me if there is anything that can affect my loan application then she said i have brought everything so i should expect the money to be into my account by Wednesday. On monday afternoon i felt that, that ladys information might not be real then decided to phone nedbank to check the status of the application, i was told that the application is pending as the employment is not confirmed, then i gave them another contacts to do the employment check and i asked when can i expect the money the said as soon as they have confirmed. Then again on Tuesday i decided to check again to my surprise my application was still pending as multichoice still needs to confirm proof of address. I just feel that it is unfair for me to alway phone Nedbank and asked them about the staus as i am expecting them to phone me and let me know about my application. I just feel so sick with all this and my hands are tight because i have already signed their application, if it was not like that i was gonna go to another bank and apply for a loan as i feel that they not taking their customers serious.</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Hi Peter, My problem has been resolved and i would like to thank Yusuf and Dineo for resolving the matter so quickly. Thank you Neband and thank you Peter.
Hi Peter, My problem has been resolved and i would like to thank Yusuf and Dineo for resolving the matter so quickly. Thank you Neband and thank you Peter.
