Terrible service when opening account

Dear Nedbank, i opened your account and received an email on the 9th February 2026 that my account is active. I was informed by your staff that my banker will call me. I have been calling your call centre for assistance and told my banker will call me. i have managed to order and active the cards througn your call centre but i am still not able to do anything on the app because i am told i must wait for a call from the banker since the 9th of February. I cant use your app because i am told my profile is not linked on the app. i cant view balance, i. am even scared to transact cos the account seems domant on your app. This is really frustrating. What must one do to get service from your staff?