Terrible service to existing customers.

I contacted Nedbank this morning requesting them to review my interest rate on my vehicle finance.

I got a NO, they could at the very least renegotiated payment terms and i would have increased my installments to meet them half way.

They offer restructuring deals on the website. I have been with Nedback for 7-8 years and have not had any issues with them. I also have 7 products within the Nedbank Group and i felt that the service received today was utterly unaccommodating and also not helpful.

I have also sent an email to C Kurger months ago, i did not even have the courtesy of response from her.

Today left a terrible taste in my mouth and I have now decided to move all my accounts and investments to a different bank.

I am so sorry that I always recommend Nedbank as the best bank, I will now also move my Partner's private and business account from Nedbank.

Extremely disappointing.