Terrible Service provided by Erin

<p>I had an account opened for my daughter with Nedbank in Cpt CBD last year but never used it. I deposited money into the account last week and I was unable to withdraw the money as it kept on saying that I must contact the nearest branch which was quite expected since I had never used the card. Today I went back to the Nedbank branch in Cpt CBD and my misery started when I was assisted by a guy called Erin. I informed him what was happening, gave him my ID and the bank card and informed Erin that this account has not been used in over a year. He checked on the computer and told me that most likely the reason why I was not able to withdraw the money was because I requested for an amount that was more than what I had on the account. I went on to ask him if that then was the case wouldn't the ATM have notified me that I can't get the amount I'm requesting but this amount was available? and he said no. Went to a store to buy things immediately the speed point requested that I again contact the nearest branch and mind you I was already 30 mins into my lunch. Went back to Erin explained to him and he said he doesn't understand as there is nothing wrong with the account, he checked some things on his computer, no communication what so ever about what he was doing, asked me to press in my finger print and had me sign a form and told me that it was for the activation of the account and assusred me that definitely now the card would work. Tested the card again at the outside ATM and yet again got the same error. Went back to the bank and Erin cheekingly asked if was the card still not working? and as irrirated as I was I answered what do you think and his response was he is not thinking anything hence why he is asking. He still went on to say that he still does not understand as this account is fine. Luckily a guy called Sim came in and assisted and informed Erin that yes the account is active but the card is not which is something Erin did not see all along even though I asked in my initial visit to the bank and he did not apologise for that what so ever. Got assisted by Sim who made a new card for me within minutes. Training or some sort of s****s are needed for Erin as his attitude and service is terrible.</p>