Terrible service! Please call on the number ***

I have been with Nedbank for many years and never been so poorly treated by this bank. I recently had my cell phone ****** from my handbag in the Phoenix plaza mall and had all my bank accounts blocked by Nedbank including internet banking in order to prevent any *****. I was at the Nedbank Phoenix plaza to get a new debit card and arrange to unblock my internet banking. The queues were long and their systems were offline. After almost an hour, The lady assisted me to reload my internet banking and told me that everything will work. However it is two days later and the internet banking is still not working. When calling the call center, they are referring me back the branch to be assisted. This is ridiculous. My husband banks with Standard Bank and they don't have such issues. I also have a Capitec account and their technology is much more convenient for clients. If Nedbank is unable to assist me without going to the branch again, then I am closing my Nedbank account and moving to another bank.