Terrible service - no follow up on complaints

My Nedbank card (while still in my possession) was used **********ly for a transaction. This unfortunately happened two days before I was booked to have my baby by C-section. I phoned immediately to report the matter. The procedure for reporting the matter was explained to me but as I was having a baby I was concerned I would not meet the necessary deadlines. I received no understanding or assistance when I explained my circumstances. With support from family I managed to meet the necessary deadlines and submit the forms. I then laid a complaint with nedbank. Despite me stating clearly in my complaint the date I was booked to have my baby and the reasons for my complaint the only feedback I received was some missed calls from Nedbank on the day I was in surgery and having a baby. I have had no follow up or assistance since then. I am appalled by Nedbanks complete lack of understanding during a very difficult time for me. I have had poor service repeatedly from Nedbank and will be changing bank accounts as soon as I am recovered and able.