TERRIBLE SERVICE NEDBANK HOME INSURANCE

Nedbank Home Insurance, the WORST SERVICE EVER!!

I have reported a leak in our bathroom just over a month ago. This leak was detected by the pluming guys Nedbank sent out and it was coming from a pipe from the geyser. This leak caused damage to the bathroom tiles (wall and ceiling damaged to fix the leak) and caused water damage to my carpet in my closet next to the bathroom.

Nedbank was quick to send to send out plumbers to fix the leak and avoid further damage, I pad the access! but NOTHING ELSE after that. For over a month, I have been stuck with a hole in my bathroom wall (ceiling and tiles) and a molted carpet in my closet!!!!

They sent out assessors to come check the damage and I was promised feedback but did not hear anything back from Nedbank! The guy came to check the bathroom about 3 weeks ago, said he is sending his report to Nedbank and they will contact me, they did NOT! I then contacted them 2 weeks ago for feedback as I have heard nothing back from them yet. The carpet guy also came to check the damage, said he will send his report to Nedbank and they will let me know when they can come replace this, that was also about 3 weeks again and still NOTHING from Nedbank!

I phoned Nedbank last week for feedback regarding the damages, esp the bathroom because I am just sitting around, no one is updating me about anything!!!!!!!!!, they sent out someone that same day to come look at the damage, and now its more than a week later, STILL NOTHING from Nedbank.

I said if they are not willing to replace all the tiles in the bathroom and replace the carpet properly, I want a cash payout and will have to add to that to fix the bathroom and carpet properly. I will not accept replacing 4 or 6 tiles with different tiles in my bathroom and patched here and there because that is what the assessors told me they will put a few tiles in here and there and wont find the same bathroom tile that we have now. So I am VERY UNHAPPY with the fact that they think that I must be okay with random and different tiles in my bathroom, I DO NOT ACCEPT that. I would rather want the cash payout ASAP!!

This week, I am trying again to get hold of Shakeel that assisted me last week and send some one to come check but didn’t phone me back, I phoned yesterday and today and no one can resolve this for me? I need someone competent to assist me?

I am so annoyed at this point, me having to phone and phone and phone and explain the same story to everyone over and over again and STILL GET NO FEEDBACK!! ABSOLUTELY TERRIBLE SERVICE!!