Terrible service, Nedbank, Greenstone Mall Branch

I am a long standing customer as I have always done my banking through Nedbank. However, my latest experience was absolutely terrible. I wanted to simply open an account, and was pushed around for a whole month, with no results. I went to open a cheque account, I waited over 2 hours. I was told to open a debit when I wanted a cheque account. When I called out the staff member on this, he still didn't know what to do. He ended up opening the wrong account and mentioned he would change it after I left. I received phone calls from the staff member days later to sign paperwork which should have been in place initially. I was then told that my account would be changed from a debit (ke yona) to a savvy plus within a week. 3 weeks later I queried and the staff member insisted that he mentioned it would take a month - which he did not. It is now over a month, I still cannot access this new account on my profile nor am I able to use the card for work purposes. I am absolutely angry and frustrated at the service I received from Nedbank, Greenstone Mall branch, and I want to be compensated for my distress and inability to work as a result of this.