Terrible service - Nedbank Avo Division.

Problems from day 1, my 1st order was never received and I had to replace the order and the 1st products chosen were no longer available. So i had to choose a more expensive version.

Once my order was confirmed and due for delivery i was called to ask if i arranged to collect from the supplier, i advised no and that i was not even sure who the supplier was, i therefor was informed that the parcel will no longer be delivered the 3rd. the 3rd came and i received my order partially, immediately same day i logged a ticket on the Avo app and go the same copy past messages for 4 days, so i gave up and rather called everyday as i could actually speak to someone. That was also a mistake, as every consultant i spoke to would tell me that its being delivered that day and they will call and confirm that I've received it, and then got no calls, no follow up's. 9 Business days late and i am still waiting for my order to be complete. No one is giving me feedback, i keep having to call to get answers.

I have not raised my voice once, i understand that the consultant is just the person who answered the call but this is ridiculous , being nice and patient has gotten me nowhere.