1 reviews | Active since Sept 2016
TERRIBLE SERVICE NEDBAN****!
<p>This morning i woke up to an sms that an amount of R2859.76 from my account. Upon further enquiries the amount was deducted by Nedbank. Now my problem is that why was this not communicated with me before this deduction was made out of my account. Now i am left in a situation where i need to buy food and pay for my kids fees and i cant as this large amount was deducted WITHOUT MY CONSENT. I am not happy about this kind of treatment at all considering that i had communicated with you in regards to not having employment and asked if you can please use the insurance that was also being deducted out of my account during the period that i was working. How now am i supposed to pay my kids fees and also buy their food. How do you as a bank deduct that large amount of money without communicating with your client first to check if they can afford for that amount of money to be deducted from their account. CAN YOU PLEASE RESOLVE THIS !!!</p> <p> </p> <p> </p> <p>From an angry and disappoint customer and mother</p>
Dear Zola,
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Dear Zola,
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
I will await the call
Thanks
I will await the call
Thanks
Can Nedbank explain to me how on earth am i going to buy food and pay for my kids fees when they just deduct such a large sum of money from my account without my consent.
I have been waiting for feedback or someone to call me but i have not heard anything is this how you provide services to your customers.
Can Nedbank explain to me how on earth am i going to buy food and pay for my kids fees when they just deduct such a large sum of money from my account without my consent.
I have been waiting for feedback or someone to call me but i have not heard anything is this how you provide services to your customers.
Dear Zola Mgxumeki
We at Nedbank strive to make things happen. A resolution manager will contact you shortly.
Kind regards
Client Experience Team
Dear Zola Mgxumeki
We at Nedbank strive to make things happen. A resolution manager will contact you shortly.
Kind regards
Client Experience Team
That is my mobile number and i have not missed any calls on it, however my e-mail address is ********** ********** 028
That is my mobile number and i have not missed any calls on it, however my e-mail address is ********** ********** 028
I still have not received any response even after sending a mail to the e-mail address you provided, honestly this is so disappointing, can Nedbank sort this out as of now my kids are out of school as Im typing this.
I still have not received any response even after sending a mail to the e-mail address you provided, honestly this is so disappointing, can Nedbank sort this out as of now my kids are out of school as Im typing this.
Dear Zola Mgxumeki
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Dear Zola Mgxumeki
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Dear Nedbank
I honestly do not think that my concerns have been noted as i have not had anyone call me and its been over 24 hours. Is that not over your turn around response time.
Regards
Dear Nedbank
I honestly do not think that my concerns have been noted as i have not had anyone call me and its been over 24 hours. Is that not over your turn around response time.
Regards
Dear Zola Mgxumeki
A resolution manager will be in contact with you shortly.
Kind regards
Client Experience Team
Dear Zola Mgxumeki
A resolution manager will be in contact with you shortly.
Kind regards
Client Experience Team
Dear Nedbank
I would like to thank Bianca Thompson, who contacted me and quickly resolved my complaint that I had. She was professional, compassionate and communicated with me every step regarding my complaint. Once again thank you so much Bianca Thompson.
Happy Customer
Dear Nedbank
I would like to thank Bianca Thompson, who contacted me and quickly resolved my complaint that I had. She was professional, compassionate and communicated with me every step regarding my complaint. Once again thank you so much Bianca Thompson.
Happy Customer