Terrible Service & Lack of Communication

I opened a personal account with Nedbank about a month ago, walked into their branch at the Garden Route Mall, when I left their system had an issue after the banker assisted me she said the issue was with FICA as my surname had changed since the last time I was with Nedbank and she said I can come back the following day and check. A few days passed and I wasn’t able to walk into their branch till I was called by their courier company advising the card would be delivered so I took it everything was in order, card was delivered and i got called by their call centre to welcome me, I advised the guy I didn’t even have an account number as it wasn’t provided to me, he then advised the account was not active and I would need to visit the branch.

Visited the branch a few days later and was assisted however they said my app was blocked by compliance team or forensics team and that they lady would query it and call me back once it’s active again.

She called me the following day, we redid my app.

I had my salary paid into the account and because I had a mobi money with them which I use because I run a small business and some clients prefer to do cash sends it was automatically linked to my new app and everything was fine.

A few days later I tried to swipe and payment declined, I then went immediately into my app to check and the app said it was blocked.

I got busy so following day I called them and waited on the phone for so long before someone could assist me, I called 3 days in a row and they kept sending me from one consultant to the next and they said they referring my query without any explainations

Over the weekend I went to put my card in the atm at the shopping centre to see if it was working and the ATM took my card.

I called Nedbank again and I was out through to the incorrect department which didn’t help me.

I’ve used so much airtime calling them.

Can someone please assist me as I would like to know what’s going on! No one has even bothered to call me.

I was hoping to move my business account to them as well but I cannot go for days without anyone communicating with me and my account being blocked with no explainations.