1 reviews | Active since Mar 2009
Terrible service from Nedbank Greenbacks and Client centre
<p>I redeemed some of my Greenbacks rewards, and process shows as completed, yet my request was never processed. I try calling in to Nedbank client services, then get transferred around and have the calls dropped, after having to explain my issue 3 different times to 3 different consultants, and still get no resolution, just dropped calls. I then resort to sending them an email, guess what, no reply, no acknowledgemnt of my mail, nothing. Nedbank, please get your act together. Everyone else, if your bank cannot even have a working contact centre or response system, don't bank with them.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
In fairness, Nedbank did eventually resolve my Greenbacks request, and kept me informed throughout. However, my initial complaint was about the poor response from the Contact Centre. @Nedbank, let's get things right the first time, and avoid the rework, and avoid clients having to resort to 3rd party forums like HelloPeter, spend more time and effort on your own internal service centres, and less on 'after the fact' complaints department.
Regards
In fairness, Nedbank did eventually resolve my Greenbacks request, and kept me informed throughout. However, my initial complaint was about the poor response from the Contact Centre. @Nedbank, let's get things right the first time, and avoid the rework, and avoid clients having to resort to 3rd party forums like HelloPeter, spend more time and effort on your own internal service centres, and less on 'after the fact' complaints department.
Regards