TERRIBLE SERVICE FROM NEDBANK DECEASED ESTATES

We are attorneys dealing with the deceased estates department. We are trying for months to get Nedbank to pay the funds to the deceased bank account. We provided them with everything and we escalated the matter to the complaints department. Thereafter we were contacted again and more information was requested, which we sent. The e-mail below is the last we heard from Nedbank, which was on 22 July. We were advised that payment would be received last week. To date we still awaiting payment and nobody has the courtesy to update us as to what the delay is.

From: Abrahams, A. (Angelique) <***> Sent: Monday, July 22, 2024 10:12 AM To: Rukshana <Rukshana@al****.co.za>; Mlambo, G. (Grace) <***> Cc: Chetty, P. (Patsy) <***> Subject: RE: E/L MA HOFFMAN - CLIENT NUMBER: *** | DE CASE *** *** _***2

Good morning

I trust you are well

The matter has been escalated for proceeds to be paid and closing statements to be directed

Payment will be made within this week

Regards