RM
Relebohile M
1 reviews | Active since Dec 2014
19 Oct 2023, 13:49
Terrible Service from Nedbank Bond Insurance
I'm quite unhappy and irritated with Nedbank. On June 8th, I sent an email after calling them to inquire about adding my brother to the bond because he is already part of the bond. I was instructed to send an email with the bond statement and his ID, noting that the statement contains the bond account number and other information identifying the owners. I immediately wrote an email, attached bond statement, his ID and sent it to Nedbank, asking them to include my brother in the statement. I never got any feedback. When I called in today to follow up on this matter, I was told that the response was sent to me on the 18th of June, which is a problem because their turnaround time is 48 hours.
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Replies (2)RM
Relebohile M's updateReviewer Update
19 Oct 2023, 13:51Policy Number : ***
RM
Relebohile M's update19 Oct 2023, 13:51
Reviewer Update
Policy Number : ***
RM
Relebohile M's updateReviewer Update
19 Oct 2023, 14:10No one even bother to call. I was told that my brother cannot be added, and I was asked to confirm the bond account number which is on the statement. Is the turnaround not supposed to be 48hours as per their email? My brother is currently not working, and I am willing to incur the costs for the insurance to avoid the unforeseen circumstances.
RM
Relebohile M's update19 Oct 2023, 14:10
Reviewer Update
No one even bother to call. I was told that my brother cannot be added, and I was asked to confirm the bond account number which is on the statement. Is the turnaround not supposed to be 48hours as per their email? My brother is currently not working, and I am willing to incur the costs for the insurance to avoid the unforeseen circumstances.