Terrible service from nedbank

After submitting a claim, i waited for an assessor, who came after several days and a few postponements. He was there to inspect my floor tiles and after a few photos and measurements, he was gone. A week later i was told it was rejected and i can write a letter to the banks ombudsman to complain. My worst nightmare came when i received the report telling me that i painted the floor in which the tiles were removed. A total lie. I requested for a second assessor and was told it cannot be done, and an investigation will be done. Weeks later, my claim was again rejected. I went to the ombudsman and im still waiting 6 months later. I'm not sure , if i must cancel my insurance with them or wait for the ombudsman. Please don't insure anything with them. I also asked for the qualification of the assessor and they couldn't respond. I now know why so many complaints are recorded on hello peter..